If your flight is missed or cancelled, you will need to work with the airline ticketing agent to rebook on the next available flight. Please note that rebooking may incur change fees and any fare difference, or you may need to purchase a new ticket.

Once you have your new flight details, be sure to notify any applicable services, including transfer companies, car rentals, and your hotel, of the change. Their contact information can be found in your Travel Documents.

If you need further assistance, please contact us via the ‘Help’ tab on our website. When submitting a ticket, be sure to enter your booking number (e.g., GVH12345) in the ‘Booking Number’ field.