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You will find most of your questions about flight, hotels, cars or vouchers answered below
Knowledge base
Questions about Air
Seats
1
How do I select seats for my flights?
Baggage
2
How do I add luggage to my flights?
What is my baggage allowance?
Flights
19
Can I book a trip without flights?
Can I book my own flight to meet the departing flight listed in the holiday package?
Can I change my departure airport?
Can I customise my flight?
Can I fly from another city that is not listed in the holiday package?
See all 19 articles
KTN/TSA
1
How can I add my KTN/TSA number?
General Traveler Questions
Car Rental
8
Can I change the name of the driver on my car rental?
Do I need an international driving permit to drive a car in other countries?
Do I really need to purchase car insurance for my rental car?
How do I add car insurance to my car rental?
How do I pay parking or traffic fines while on my trip?
See all 8 articles
Documents / Vouchers
8
How do I read my train tickets?
Is breakfast included?
When will my travel vouchers be available?
Where are my ferry tickets?
Where is my hotel confirmation number?
See all 8 articles
Contact Details
6
How do I reach you by phone?
How do I write a review?
Is there any fee to book over the phone?
What are your call center opening hours?
What is your email address?
See all 6 articles
General Traveler Questions
24
Can I book more than one holiday package together?
Can I bring a service animal on my trip?
Can I get a refund if I cancel my trip?
Do I need an electricity adapter/converter for my trip?
Do you have information about amenities and parking at my hotel?
See all 24 articles
Emergency
2
What if I have an Emergency?
What if I need assistance while on my trip?
Modify / Make Changes
8
Can I add another person to my trip?
Can I change the date of my Northern Lights tour?
Can I change the time of my tour?
Can I customise my trip?
Can I purchase additional services, tours or excursions for my trip?
See all 8 articles
Passport / Visa Information
5
Do I need an entry visa to travel on my trip?
ETA - Electronic Travel Authorization
How do I add my passport information to my trip?
How long should my passport be valid?
What if I don't have my passport when I make my booking?
Payments / Discounts
7
Are there any additional fees or charges?
Are there any child discounts available?
Can I get a 'Senior' discount?
Can I make a deposit now and pay the rest later?
Can I use more than one credit card to make payment?
See all 7 articles
Portal
3
How do I create a Great Value Holidays Traveler Portal account?
How do I log into my Traveler Portal account?
I can't find my confirmation email
Solo Travel
2
Can I book any of the holidays for solo travel?
Can I book a single room?
ATOL
ATOL
2
Do you have an ABTA licence?
What is your ATOL licence number?
