If your delayed flight was booked together with your connecting flight, please contact an airline ticketing agent to be rebooked on the next available flight.

If your initial flight was booked separately, we also recommend speaking with an airline ticketing agent, as you may need to purchase a new flight. Please note that if you miss your connecting flight, the airline may consider you a “No Show”, which could result in your return flight being cancelled and the need to purchase a new ticket. This is why we recommend booking your entire journey with us.

Once you have your new flight details, please inform any relevant service providers, such as your transfer company, car hire, or hotel of the changes. Contact information for each is included in your Travel Documents.

If you need further assistance, contact us via the ‘Contact Us’ link in the footer of our website. When submitting a request, please include your GVH booking reference (e.g., GVH12345) in the ‘Booking Number’.