If you have booked a transfer and cannot locate your driver, it is your responsibility to contact the transfer company using the details provided in your Travel Documents.

If you do not make contact, the driver may be unaware of any issues and will proceed with the service as scheduled. Please note that the transfer company may charge a change fee or the full price for arranging a new transfer.

The transfer company cannot be held responsible for delays caused by security checks or passport control.

Drivers will wait for a maximum of 1 hour for flights arriving from European destinations, and up to 1.5 hours for flights arriving from non-European destinations.