Car Rental 8

• Can I change the name of the driver on my car rental?
• Do I need an international driving permit to drive a car in other countries?
• Do I really need to purchase car insurance for my rental car?
• How do I add car insurance to my car rental?
• How do I pay parking or traffic fines while on my trip?

View all 8

Documents / Vouchers 8

• How do I read my train tickets?
• Is breakfast included?
• When will my travel vouchers be available?
• Where are my ferry tickets?
• Where is my hotel confirmation number?

View all 8

Contact Details 6

• How do I reach you by phone?
• How do I write a review?
• Is there any fee to book over the phone?
• What are your call center opening hours?
• What is your email address?

View all 6

General Traveler Questions 24

• Can I book more than one holiday package together?
• Can I bring a service animal on my trip?
• Can I get a refund if I cancel my trip?
• Do I need an electricity adapter/converter for my trip?
• Do you have information about amenities and parking at my hotel?

View all 24

Emergency 2

• What if I have an Emergency?
• What if I need assistance while on my trip?

Modify / Make Changes 8

• Can I add another person to my trip?
• Can I change the date of my Northern Lights tour?
• Can I change the time of my tour?
• Can I customise my trip?
• Can I purchase additional services, tours or excursions for my trip?

View all 8

Passport / Visa Information 5

• Do I need an entry visa to travel on my trip?
• ETA - Electronic Travel Authorization
• How do I add my passport information to my trip?
• How long should my passport be valid?
• What if I don't have my passport when I make my booking?

Payments / Discounts 7

• Are there any additional fees or charges?
• Are there any child discounts available?
• Can I get a 'Senior' discount?
• Can I make a deposit now and pay the rest later?
• Can I use more than one credit card to make payment?

View all 7

Portal 3

• How do I create a Great Value Holidays Passenger Portal account?
• How do I log into my Passenger Portal account?
• I can't find my confirmation email

Solo Travel 2

• Can I book any of the holidays for solo travel?
• Can I book a single room?