If you require assistance while at your destination, please first contact your local suppliers (tour operators) or the hotel front desk. Your Travel Documents include contact information for hotels, car hire companies, local suppliers, and our local representatives, depending on the package you purchased.

If you are at your destination or travelling within the next three days and are unable to resolve your issue by contacting the local supplier, please reach out to us via the ‘Contact Us’ link in the footer of our website. Be sure to enter your GVH booking reference in the ‘Booking Number’ field.

Please note: This form is only for use by travellers who are currently at their destination or departing within the next three days.