For UK travellers, it is important that the name on your ticket matches your passport exactly. Small differences, such as a missing middle name or initial, ...

Your airline PNR (record locator) can be found on your flight voucher, which is available under the ‘Travel Documents’ tab in your Passenger Portal.

Your flights will be ticketed within 24 hours of completing your booking. Once your tickets have been issued, your airline booking reference (PNR) will be a...

If your delayed flight was booked together with your connecting flight, please contact an airline ticketing agent to be rebooked on the next available fligh...

If your flight is delayed, we recommend contacting your local suppliers to inform them of your revised arrival time. Their contact details can be found on y...

‘Basic Economy’ is the lowest-priced fare option and comes with more restrictive baggage allowances and no seat selection. ‘Standard Economy’ (or ‘Full Eco...

We recommend arriving at the airport at least three hours before your international flight, or three and a half hours if you need to return a hire car. For...

Please note that our system records names with a space between the first and middle names. However, when your details are sent to the airline, the spaces be...

The flights for your holiday package are ticketed 24 hours after booking. If you need to make a change to the tickets (e.g., spelling correction, surname c...

Please see the attached instructions!